In the meantime, you can use a third-party keyboard customization tool like SharpKeys to remap ESC to a different keyboard key. You could also get the keyboard serviced by a PC technician, replace it under warranty, or buy yourself a new keyboard. If all signs indicate a hardware issue with the Esc key, use a keycap puller to remove the key and inspect the mechanical switch or the membrane underneath for damage.

If you use a laptop device, connect an external keyboard to test whether Windows responds to the ESC key. Connect the keyboard to a different computer and check if the same problem occurs.Go to the location where you want the new folder, then press COMMAND-SHIFT-N and a new folder titled 'untitled folder' will appear.

Optionally, you can create a new folder outside of Word. Open the On-Screen Keyboard in Windows (via Start menu > All apps > Accessibility), perform an action that involves the ESC key (e.g., exiting a full-screen application), and check if it works. At the bottom left of the dialog should be an option for a New Folder.

Load an online keyboard testing tool like, press the ESC key, and check if it registers.Here are several ways to help you determine if that is the case. If none of the fixes above help fix the ESC key, the problem is likely hardware-related. Wait until Windows reverts the operating system installation to the specified restore point.

How to create a folder in word on mac